PPK365 Privacy Policy

1 Introduction

Welcome to the PPK365 Privacy Policy. PPK365 ("we", "us", "our") is an online entertainment platform providing Casino, Live Casino, Sports Betting, Bingo and related services to adult players. When you register an account, make a PKR deposit, place a bet or interact with our platform in any way, you share certain personal information with us.

This Privacy Policy explains what information we collect, the reasons we collect it, how long we keep it, who we might share it with and what rights you have as an individual. It applies to all users of the PPK365 website and mobile application, including registered account holders and visitors who have not yet created an account.

This Privacy Policy should be read alongside our Terms and Conditions. Where there is any overlap or conflict between the two documents, the Terms and Conditions take precedence for account and platform matters, while this Privacy Policy governs all data-related matters.

By registering a PPK365 account or continuing to use the platform after this policy has been updated, you confirm that you have read and understood its contents. We recommend revisiting this page periodically to stay informed of any changes.

2 What Personal Information We Collect

PPK365 collects personal data in several ways — directly from you when you register or use the platform, automatically through your device and browser, and occasionally from third-party verification services. Below is a breakdown of the categories of information we may hold:

We do not collect sensitive personal data such as racial or ethnic origin, religious beliefs, health data or biometric information unless specifically required for identity verification purposes and only with your explicit consent. We do not collect information about minors — any account found to belong to someone under 18 is closed immediately.

3 How We Use Your Personal Information

PPK365 uses the personal data it collects for clearly defined purposes. We do not use your data for anything beyond what is described in this policy without first obtaining your explicit consent. The primary purposes for which we use your data are:

• Account Management: Creating, maintaining and securing your PPK365 account, including processing your login, account settings and PKR balance.
• Identity & Age Verification: Confirming that you meet the minimum age requirement of 18 years and that your identity matches the details on your account. This is a non-negotiable requirement for all PPK365 accounts.
• Payment Processing: Facilitating PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer, cards and mobile wallets. We need your financial data to match deposits and withdrawals to the correct account.
• Platform Operation: Delivering the Casino, Live Casino, Sports Betting, Bingo and Game Lobby services to your device, including personalising your experience where you have opted into this.
• Customer Support: Responding to your queries, resolving account issues and processing complaints. Support interactions are logged for quality assurance purposes.
• Promotions & Bonuses: Administering the bonuses and promotions you claim on PPK365, including tracking wagering requirements and processing cashback calculations.
• Responsible Gaming: Monitoring account activity to support responsible gaming obligations, including identifying patterns of play that may indicate a player needs support or intervention.
• Fraud Prevention & Security: Detecting and preventing fraudulent activity, money laundering, prohibited conduct and account security breaches.
• Marketing Communications: Sending you promotional information about PPK365 offers, new games, PSL season promotions and other relevant updates — only where you have opted in or where we have a legitimate interest in contacting existing players.
• Platform Improvement: Analysing aggregated usage data to improve the performance, design and content of the PPK365 platform.

We will never use your personal data to make automated decisions that significantly affect you without providing a means for you to seek human review of that decision.

4 Legal Basis for Processing Your Data

PPK365 processes your personal data on one or more of the following legal grounds, depending on the specific processing activity:

• Contractual Necessity: Processing that is necessary to perform our contract with you — i.e., to operate your PPK365 account, process your PKR deposits and withdrawals, and deliver the gaming services you have signed up for.
• Legal Obligation: Processing required to comply with applicable legal and regulatory obligations, including identity verification, anti-money laundering checks and record-keeping requirements.
• Legitimate Interests: Processing carried out in the legitimate interests of PPK365, such as fraud prevention, platform security, responsible gaming monitoring and improving our services. We ensure that our legitimate interests do not override your fundamental rights and freedoms.
• Consent: Processing based on your freely given, specific and informed consent — primarily for marketing communications and certain optional personalisation features. You may withdraw consent at any time without it affecting the services available to you.

Where we rely on legitimate interests as our legal basis, we carry out a balancing assessment to confirm that our interests do not outweigh your privacy rights. You may request details of these assessments by contacting our support team.

5 Payment Information & PKR Transactions

Handling payment information is a core part of operating the PPK365 platform, given that all deposits and withdrawals are processed in PKR through local payment channels. We treat financial data with the highest level of care.

When you make a deposit or withdrawal using JazzCash, Easypaisa, Raast, bank transfer or a debit/credit card, your payment is processed through a secure payment gateway. PPK365 does not store full card numbers, full mobile wallet credentials or full bank account details on its own servers. What we do retain is a reference token or masked identifier that allows us to match your transaction history to your account and to process future withdrawals to your registered payment method.

• All PKR transaction records are retained for the period required by applicable financial record-keeping obligations.
• We use your transaction history to verify deposits, process withdrawal requests, investigate disputes and calculate bonus eligibility.
• We may share summary transaction data with our payment processing partners strictly for the purpose of completing your requested transaction — never for their own marketing purposes.
• If a deposit or withdrawal fails, we retain a log of the attempted transaction to assist with resolution and to identify any potential fraud patterns.

6 Cookies & Tracking Technologies

PPK365 uses cookies and similar tracking technologies on its website and mobile application. Cookies are small text files placed on your device that help the platform function correctly, remember your preferences and analyse how the platform is used.

The types of cookies used by PPK365 include:

• Essential Cookies: Required for the platform to function. These include session cookies that keep you logged in during your visit and security cookies that protect against fraudulent activity. These cannot be disabled without breaking core platform functionality.
• Functional Cookies: Remember your preferences such as language settings, display options and previously used payment methods, so you do not have to re-enter them each time.
• Analytics Cookies: Help PPK365 understand how players use the platform — which games are most popular, where players drop off during registration, how long sessions typically last. This data is aggregated and anonymised where possible.
• Marketing Cookies: Used to deliver relevant promotional content to you about PPK365 offers, including PSL season promotions, Casino bonuses and Sports Betting events. These are only active if you have consented to marketing communications.

You can manage your cookie preferences through your browser settings. Note that disabling essential or functional cookies may affect your ability to use certain parts of the PPK365 platform correctly. The PPK365 mobile application uses equivalent device-level tracking technologies governed by the same principles described here.

7 Sharing Your Personal Data

PPK365 does not sell your personal information to third parties. We share your data only in the following defined circumstances and only to the extent necessary for the stated purpose:

• Payment Processors: We share the minimum necessary data with JazzCash, Easypaisa, Raast and other payment partners to process your PKR transactions. These providers are bound by their own data protection obligations.
• Identity Verification Providers: We may use third-party services to verify your identity and age as part of our account opening and ongoing Know Your Customer (KYC) process. These providers receive only the data required for verification.
• Game Software Providers: The Casino, Live Casino and Game Lobby titles on PPK365 are supplied by third-party software providers. These providers may receive technical gameplay data (such as game session IDs and bet outcomes) necessary for the game to function correctly. They do not receive your full personal profile.
• Customer Support Platforms: We may use third-party tools to manage live chat and support ticket interactions. Support agents working on these platforms are bound by confidentiality agreements.
• Analytics Providers: Aggregated, anonymised usage data may be shared with analytics platforms to help us improve the PPK365 experience. This data cannot be used to identify you individually.
• Legal & Regulatory Requirements: We may disclose your personal information to relevant authorities if required to do so by law, court order or in connection with investigations into fraud, money laundering or other criminal activity.

All third parties with whom PPK365 shares personal data are required to handle it in accordance with applicable data protection standards. We do not permit our service partners to use your data for their own independent marketing or commercial purposes.

8 How Long We Keep Your Data

PPK365 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting and reporting obligations. The general retention periods we apply are:

• Active Account Data: Retained for the full duration of your account being open on PPK365, plus a period following account closure as required for legal record-keeping.
• Financial Transaction Records: PKR deposit and withdrawal records are retained for a minimum period in line with applicable financial record-keeping requirements. This period typically covers several years from the date of each transaction.
• Identity Verification Documents: Copies of identity documents submitted during KYC are retained for the period required by anti-money laundering obligations.
• Customer Support Logs: Support chat and email records are retained for a period sufficient to resolve any potential disputes or complaints relating to the interaction.
• Marketing Preference Records: Records of your marketing opt-in or opt-out status are retained indefinitely so that we can honour your stated preferences even after any future re-registration.
• Anonymised Analytics Data: Aggregated, anonymised usage data that cannot be linked back to you as an individual may be retained indefinitely for platform improvement purposes.

When data is no longer required for any of the above purposes, PPK365 securely deletes or anonymises it. If you request deletion of your account and personal data, we will process your request subject to any overriding legal retention obligations that prevent immediate deletion of certain records.

9 How We Protect Your Data

PPK365 takes data security seriously and implements a range of technical and organisational measures to protect your personal information against unauthorised access, accidental loss, alteration or disclosure. These measures include:

• Encryption of data in transit using TLS (Transport Layer Security) protocols for all communications between your device and the PPK365 platform.
• Encryption of sensitive data at rest within our secure database infrastructure.
• Access controls ensuring that only authorised PPK365 personnel with a genuine need to view specific data are able to do so.
• Regular security assessments and monitoring of our systems for vulnerabilities and unusual activity patterns.
• Staff training on data handling responsibilities and the requirements of this Privacy Policy.
• Secure disposal procedures for any physical or digital records that are no longer required.

No online platform can guarantee absolute security against all possible threats. However, PPK365 is committed to maintaining security standards appropriate to the nature and volume of the personal data we handle. In the event of a data security incident that affects your personal information, we will notify you promptly in accordance with our obligations.

You also play an important role in keeping your account secure. Use a strong, unique password for your PPK365 account, do not share your login credentials with anyone and contact our support team immediately if you notice any suspicious activity on your account.

10 Your Data Rights

As a PPK365 account holder, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team using the details in Section 13. We aim to respond to all data rights requests within a reasonable timeframe.

We will not charge a fee for handling data rights requests in normal circumstances. If a request is clearly unfounded or excessive, we reserve the right to charge a reasonable administrative fee or decline the request, in which case we will explain our reasoning. We may need to verify your identity before processing a data request to ensure we are not disclosing information to the wrong person.

11 Children's Privacy

PPK365 is strictly an adult platform. We do not knowingly collect personal information from individuals under the age of 18. All account registrations require confirmation that the applicant is 18 or older, and we carry out age verification checks on accounts as part of our standard KYC process.

If we become aware that personal data has been collected from a person under 18, that account will be closed immediately, all associated data will be deleted or returned as appropriate, and any funds will be returned to the payment source to the extent possible.

If you are a parent or guardian and believe that a minor in your care has registered a PPK365 account, please contact our support team immediately. We will prioritise the review and closure of any such account.

12 Changes to This Privacy Policy

PPK365 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features or applicable legal requirements. When we make material changes, we will notify registered account holders via email or an in-platform notification before the changes take effect. The updated date shown at the top of this page will always reflect when the policy was last revised.

Your continued use of the PPK365 platform after a revised Privacy Policy has taken effect constitutes your acceptance of the updated policy. If you do not agree with the changes, you should stop using the platform and contact our support team to arrange account closure and any outstanding PKR withdrawal.

We encourage you to check this page periodically. Minor clarifications or formatting changes that do not affect the substance of the policy will be made without specific notification.

13 Contact Us About Privacy

If you have any questions, concerns or requests relating to this Privacy Policy or to how PPK365 handles your personal data, please get in touch with our support team. We are available around the clock through the live chat feature on the platform.

For formal data rights requests — such as access requests, erasure requests or objections to processing — please contact us in writing so that we can properly log and track your request. We will acknowledge receipt promptly and respond within a reasonable timeframe.

For general account support, game queries or withdrawal assistance, please use the live chat on the platform or contact our main support address shown in the footer. Our support team will direct your query to the right team if needed.